Workplace Mediation London

Independent, confidential mediation that helps teams move past conflict and get back to doing great work. Delivered by a seasoned HR professional with 22+ years’ experience supporting employers across London.

judgement

Fast, fair and pragmatic resolution

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Confidential and impartial process

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CMC-aligned agreements and outcomes

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Flexible on-site or online sessions

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Fixed-fee packages for SMEs

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22+ years’ employee relations experience

What we do – Workplace Mediation in London

Why Workplace Mediation Matters

Workplace conflict is inevitable — from personality clashes to communication breakdowns and management disputes. Workplace mediation in London offers a faster, confidential, and cost-effective way to resolve issues before they escalate.

At MA HR Services, we provide impartial mediation that helps employees and employers communicate openly, rebuild trust, and reach fair, lasting agreements. Our experienced mediators bring over 20 years of HR expertise to every case, helping London businesses restore harmony and move forward with confidence


Workplace Mediation

Civil Mediation

Employee Relations

Health & Safety

Conflict Resolution

Conflict Coach Training

Workplace Mediation

What We Do

Our workplace mediation London services are designed to resolve disputes constructively, efficiently, and with fairness for everyone involved.

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Workplace Mediation

Facilitated conversations that help colleagues reach a mutually acceptable agreement—reducing absence, grievances and tribunal risk.

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Civil Mediation

Neutral mediation for civil and commercial disputes, helping parties avoid the cost and stress of litigation.

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Employee Relations

Practical HR insight across disciplinary, grievance, performance and capability—focused on outcomes and compliance.

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Health & Safety

Proactive advice to protect people and the organisation, integrated with HR best practice.

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Conflict Resolution & Management Training

From team facilitation to one-to-ones, we help untangle comple issues quickly and respectfully. Build manager capability to spot issues early, hold difficult conversations and prevent escalation.

Resolving Workplace Conflict Across London

MA HR Services provides structured, impartial workplace mediation in London.

1. Typical triggers:

Personality clashes • Communication breakdowns • Allegations of bullying/harassment • Return-to-work tensions • Remote/hybrid frictions

2. Our approach:

1:1 confidential pre-mediation meetings → Joint session(s) with skilled facilitation → Options generation → Clear written agreement

3. Outcomes:

Improved relationships • Reduced absence and turnover • Lower legal risk • Healthier culture and performance

Why choose us for workplace mediation

in Hertfordshire

Mediation Services
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22+ years’ employee relations experience

With over two decades in HR and people management, we bring a deep understanding of workplace behaviour, conflict dynamics, and practical solutions that work in real business settings.

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Former trade union representative — balanced perspective

First-hand experience representing both employees and management allows us to approach each mediation with fairness, empathy, and insight into both sides of workplace disputes.

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CMC / Society of Mediators-aligned practice

Our mediation process adheres to the professional standards set by the Civil Mediation Council and the Society of Mediators, ensuring integrity, confidentiality, and quality throughout.

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Fixed-fee or day-rate options

We offer transparent, flexible pricing to suit your organisation’s needs — with no hidden costs and clear expectations from the outset.

Workplace Mediation FAQs

What is workplace mediation?

A confidential, voluntary process where a neutral mediator helps parties reach a mutually acceptable agreement.

When should we use mediation?

As early as possible when conflict impacts working relationships, communication, performance, absenteeism or team morale.

How long does it take?

Most cases complete within a day of joint sessions, following short pre-mediation meetings.

Is it legally binding?

Agreements are recorded and can be incorporated into internal processes or settlement documents as appropriate.

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Pure Stoves & Fireplaces
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We would definitely recommend Jenny of MA HR Services. She is very knowledgeable and helpful through the different stages of HR. We have used her for employment contracts, and found her very easy to get answers to our questions, to ensure everything we needed was in place. If you need any HR related consultancy, then we recommend you contact Jenny too
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Daniel Jacques
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Jenny dealt with a really urgent Mediation that I needed a resolve on some people issues, she was really professional very kind to both parties, and delighted to say the underlying issues have now been resolved. I would recommend MA HR to any buisness going through similar .
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Kelly Crowder
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Thank you so much MA HR Services Ltd for being, so helpful and professional when I recenly needed to update all my Health and Safety policies and HR policies. They guided me through the process and simplified everything, I couldn’t quite get my head around it at first. Thank you so much, will definitely be in touch again , when something arises. Massively appreciate the kind honest words also.🙏
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Andrew Compton
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I recently used MA HR services, to put some contracts together for me. They were super helpful and professional and helped me navigate a positive way forward . I would highly recommend MA HR services for future employment policies and procedures.
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Susie Bewell
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Jenny at MA HR Services comes highly recommended! The services is personal and personable. What we love most is that she provides targeted support, and gives straight forward answers, so no messing around: straight to what we needed. Knowing that you have direct contact with Jenny who has such great experience and is unafraid to give direct answers is invaluable.
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Phill Bernier
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It has been my privilege to work with MA HR for the past 7 months or so. To work with someone who is so passionate about their specialism has been an absolute delight. Jenny is a consumate professional with a soft edge which a perfect fit for dealing with tricky mediations or staffing issues. Her specialist knowledge is applied to each situation appropriately and with laser precision to ensure the best outcome each time. I would highly recommend MA HR Services Limited to any company out there, their approach is honest, genuine and does not include hard-sell. If you're not sure whether you need their services, get in touch now - it could save a lot of time and money.

Resolve Your Dispute the Right Way with MA HR Services Ltd

Don’t let disputes consume your time, money or peace of mind. Contact MA HR Services today to learn more about our workplace mediation London support.