Your solution for a happier workplace
Workplace Mediation & Conflict Resolution in London and Hertfordshire
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Workplace disputes are an unavoidable reality of modern professional life. Yet the way an organisation responds to conflict defines its culture, its productivity, and ultimately its long-term success. Whether you are facing an entrenched interpersonal dispute between colleagues, a breakdown in management relationships, or a civil matter that has stalled progress on an important project, MA HR Services is here to help you resolve it with confidence, clarity, and professionalism.
With specialist expertise in workplace mediation across London and Hertfordshire, civil mediation in London, and comprehensive conflict resolution services throughout both regions, our team brings over 22 years of hands-on employee relations experience to every case. We are not generalists — mediation and conflict resolution are the core of everything we do.
Meet Our Founder
Jenny Adams
Founder & Accredited Mediator
Jenny Adams founded MA HR Services after a career that began in high-pressure environments where people, performance, and workplace tension collided daily. After 22 years serving as a trusted trade union representative — advocating for employees at every level — Jenny transitioned into formal workplace mediation, combining professional accreditation with genuinely lived experience.
She has walked a mile in everyone’s shoes: employee, employer, and everything in between. That is what makes the MA HR approach so uniquely effective — and so distinctly human. Jenny is accredited by the Civil Mediation Council, is a CIPD-qualified HR practitioner, and is a member of the Society of Mediators. When you work with MA HR Services, you work directly with Jenny — not an administrator or a contractor.
Why Workplace Conflict Resolution Has Never Been More Critical
The landscape of workplace relations in the UK has shifted dramatically. According to Acas, workplace conflict now costs British businesses an estimated £28.5 billion per year — the equivalent of over £1,000 per employee. Research published in 2025 revealed that more than 44% of UK employees experienced some form of workplace dispute in the previous 12 months, the highest level on record. Meanwhile, the Employment Tribunal backlog has now surpassed half a million cases, meaning that organisations and individuals who pursue formal litigation face months or even years of uncertainty, expense, and reputational exposure.
In this environment, professional mediation is not merely an alternative to formal procedures — it is the strategically intelligent first response. Mediation settles disputes in 80–90% of cases when conducted by qualified practitioners. Compared to the average cost of an Employment Tribunal claim, which can exceed tens of thousands of pounds, the cost of professional mediation is negligible.
The global dispute resolution market is growing at 9–10% annually, driven by rising caseloads, increased litigation costs, and regulatory pressure. In London and Hertfordshire, demand for qualified, independent mediation practitioners continues to outpace supply — making it essential to choose a provider with the accreditations, experience, and local knowledge to deliver results.
Workplace Mediation London: Resolving Disputes Swiftly and Confidentially
London’s fast-paced, diverse working environment creates unique pressures on professional relationships. With a workforce drawn from every background, industry, and culture, workplace tensions can arise quickly — and if left unaddressed, they escalate faster still. Our workplace mediation service in London is specifically designed to meet the demands of businesses operating in one of the world’s most dynamic commercial environments.
Workplace mediation is a confidential, voluntary, and structured process in which a neutral, professionally accredited mediator helps two or more parties in dispute to communicate openly, explore their underlying concerns, and work towards a mutually acceptable resolution. Unlike formal grievance procedures or employment tribunals, mediation is not adversarial. It does not assign blame or deliver verdicts — instead, it creates the conditions in which lasting, self-determined agreements can be reached.
Mediation can be used to address a wide range of workplace issues, including:
Interpersonal conflict and relationship breakdown between colleagues
Disputes between managers and direct reports
Grievances that have not been resolved through informal means
Return-to-work facilitation following disciplinary or grievance proceedings
Bullying, harassment, and dignity at work concerns (where mediation is appropriate)
Team dysfunction and communication breakdown
Sickness absence linked to unresolved conflict
Disputes arising from restructuring, redundancy, or organisational change
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Our accredited mediators take a calm, person-centred approach that respects the dignity of all parties throughout. The process typically follows these stages:
1. Initial Consultation
2. Preparation
3. Joint Mediation Session
4. Private (Caucus) Sessions
5. Agreement
6. Post-Mediation Support
Benefits of Professional Workplace Mediation in London
Civil Mediation London: A Smarter Alternative to Litigation
Civil disputes — whether they involve property, commercial contracts, professional negligence, neighbour disagreements, or financial matters — can consume enormous amounts of time, money, and emotional energy when they proceed to court. Civil mediation in London offers a faster, more flexible, and far less costly path to resolution, without surrendering your right to formal proceedings if mediation does not succeed.
What Civil Mediation Covers
Why Choose Civil Mediation in London Over Court Proceedings?
The case for civil mediation over litigation is compelling. Court proceedings in England and Wales are subject to significant backlogs, with HMCTS reporting case queues exceeding half a million. Even straightforward civil claims can take one to two years to reach a hearing. Costs are unpredictable, the outcome is uncertain, and the adversarial nature of litigation often makes it impossible to preserve any ongoing relationship between the parties.
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Conflict Resolution London: From Early Intervention to Complex Cases
Not every workplace or civil dispute requires a formal mediation process. Sometimes, what is needed is skilled, impartial early intervention — a facilitated conversation, a coaching session for a manager under pressure, or a structured dialogue that prevents a minor disagreement from escalating into a costly formal procedure. Our conflict resolution service in London is designed to be as flexible and responsive as the disputes we help to resolve.
Civil Mediation and the Courts: What You Need to Know
Not every workplace or civil dispute requires a formal mediation process. Sometimes, what is needed is skilled, impartial early intervention — a facilitated conversation, a coaching session for a manager under pressure, or a structured dialogue that prevents a minor disagreement from escalating into a costly formal procedure. Our conflict resolution service in London is designed to be as flexible and responsive as the disputes we help to resolve.
What Our Conflict Resolution Service in London Includes
Early intervention and informal dispute facilitation
One-to-one conflict coaching for managers and employees
Team facilitation and group conflict resolution
Organisational conflict audits and risk assessments
Support during disciplinary and grievance processes
Post-conflict relationship repair and re-integration support
Conflict resolution training for HR teams and line managers
Jenny Adams brings a particularly rare combination of expertise to conflict resolution work in London: over 22 years of employee relations experience, combined with her career as a trade union representative. This dual perspective means we understand the pressures, priorities, and concerns of both employers and employees — enabling us to facilitate resolutions that feel genuinely fair to all parties.
Preventing Conflict Before It Escalates: A Proactive Approach
The most effective conflict resolution is the conflict that never becomes a formal dispute. MA HR Services works proactively with London-based organisations to build cultures where disagreements can be raised early, addressed openly, and resolved informally wherever possible. Our conflict resolution consultancy service includes policy reviews, management capability development, and the design of early intervention frameworks that reduce the risk of costly formal procedures.
Research from Acas confirms that the most common route to informal resolution remains a direct conversation: 45% of UK workplace disputes were resolved through a conversation with a line manager, and 30% directly between the parties involved. Creating the conditions for those conversations to happen — and equipping managers with the skills to facilitate them effectively — is central to what we do.
Hertfordshire’s thriving business community — spanning St Albans, Watford, Hemel Hempstead, Stevenage, Hatfield, and beyond — faces the same workplace challenges as any major urban centre. But unlike London, many Hertfordshire businesses do not have in-house HR expertise or dedicated employee relations specialists to call upon when disputes arise. That is precisely where MA HR Services delivers the greatest value. Explore our workplace mediation service in Hertfordshire.
Our workplace mediation service in Hertfordshire is available to organisations of all sizes, from growing SMEs and family businesses to established corporates and public sector bodies. We provide the same level of accredited, professional mediation practice that London’s largest organisations rely upon — delivered locally, with a thorough understanding of the Hertfordshire business landscape.
Colleague relationship breakdown and interpersonal conflict
Management and team communication difficulties
Grievance situations that have not progressed through informal routes
Sickness absence and return-to-work mediation
Disputes arising from performance management or disciplinary processes
Post-TUPE and post-merger team integration challenges
Hybrid working disputes and remote team conflict
Why Hertfordshire Businesses Choose MA HR Services
We are not a national call centre that forwards your case to an unknown contractor. MA HR Services is a specialist consultancy with deep roots in the London and Hertfordshire region. When you engage us, you work directly with Jenny Adams — an accredited, experienced practitioner — not an administrator or a junior co-ordinator. Our approach is personal, professional, and entirely focused on achieving the best possible outcome for your organisation.
Conflict Resolution Hertfordshire: Building Healthier Workplaces
Conflict resolution in Hertfordshire goes beyond managing individual disputes. Our consultancy service helps Hertfordshire organisations build the internal structures, policies, and management capabilities that prevent conflict from arising — and that enable it to be resolved quickly and informally when it does. Learn more about our conflict resolution service in Hertfordshire.
Our Conflict Resolution Services in Hertfordshire Include:
- Dispute resolution policy development and review
- Manager and supervisor conflict coaching programmes
- Bespoke conflict resolution training workshops
- Cultural assessment and recommendations for improving psychological safety
- HR advisory support during live conflict situations
- Organisational mediation programmes for businesses with recurring conflict issues
Who We Work With
MA HR Services works with a diverse range of clients across London and Hertfordshire, including:• SMEs and owner-managed businesses seeking cost-effective dispute resolution without in-house HR • HR Managers and People Directors requiring specialist mediation support for complex cases • Solicitors and legal practices seeking to refer clients to accredited civil or workplace mediators • Senior leaders and executives experiencing peer or board-level conflict • Public sector bodies, educational institutions, and NHS-linked organisations • Trade union representatives and employee-side advisers seeking an independent, impartial mediator who understands industrial relations from both sides of the table • Individuals involved in civil disputes who require independent, accredited mediationRegardless of the size or complexity of your situation, we bring the same professionalism, discretion, and commitment to resolution to every engagement.What Our Clients Say
MA HR Services holds an Excellent rating on Google, based on 5-star reviews from clients across London and Hertfordshire.
About MA HR Services: Experience You Can Trust
MA HR Services Limited is a registered company in England and Wales (Company No. 15773398). The practice was founded by Jenny Adams, a practitioner with over 22 years of experience at the intersection of employee relations, HR consultancy, and workplace mediation. Jenny served as a trade union representative for 22 years before transitioning into accredited mediation practice — a background that shapes every aspect of how we work. Our professional accreditations include:
Civil Mediation Council (CMC): The recognised authority for civil, commercial, and workplace mediation in England and Wales.
CIPD (Chartered Institute of Personnel and Development): The professional body for HR and people development, ensuring our advice meets the highest standards.
Society of Mediators: A leading professional body committed to advancing the practice of mediation.
Breathe HR Partner: Enabling us to support clients with HR software and people management systems alongside our consultancy services.
Whether you need workplace mediation in London, workplace mediation in Hertfordshire, civil mediation in London, or expert conflict resolution anywhere across our service area, MA HR Services is ready to help. We offer a free initial consultation to discuss your situation, assess suitability for mediation, and outline the options available to you — with no obligation to proceed.
Conflict does not have to be costly, protracted, or damaging. With the right support, even the most entrenched disputes can be resolved — quickly, confidentially, and constructively. Let Jenny Adams and MA HR Services show you how.