Unresolved conflict is one of the biggest hidden costs in any business. It drains productivity, damages morale, increases staff turnover, and exposes organisations to legal risk. Managers are often promoted because they’re good at their job — not because they’re trained in handling people problems. Without the right skills, even the best managers can struggle to:

• Diffuse tension between team members
• Handle emotionally charged conversations
• Address poor performance without making things worse
• Navigate grievances, complaints, and personality clashes
• Maintain fairness and professionalism under pressure

The result? Escalation, avoidance, formal procedures, or costly exits — all of which could have been prevented.